Position: Branch Supervisor – Program Manager II
Location: Montgomery County Public Libraries
Posted: MLA
Salary: $83,556.00 – $134,086.00
Montgomery County Public Libraries (MCPL) is seeking a highly motivated, community-oriented and collaborative Program Manager II to serve as Branch Supervisor for the Kensington Park Library.
Montgomery County Public Libraries (MCPL) is seeking a highly motivated, community-oriented and collaborative Program Manager II to serve as Branch Supervisor for the Kensington Park Library to provide excellent customer service and equalized opportunities for Montgomery County residents. If you excel in the areas of communication, staff development and training, creative problem solving, and customer service and want to work in an innovative and inclusive environment, this is the job for you. Our branch supervisors supervise staff, serve as system trainers, and participate as members of planning and implementation workgroups.
MCPL Branch Supervisors provide a variety of professional programs and services reflective of, and responsive to community needs and assets. They develop and deliver inclusive and equitable, community-led programs and services. These positions represent MCPL within the community, building collaborative relationships, programs, and services in partnership with community members and organizations. Branch Supervisors also help to manage MCPL materials to meet the educational, recreational and information needs of the community. These positions provide customers with basic technological and in-depth informational assistance.
The Branch Supervisor for the Kensington Park Library also has oversight of the Noyes Library for Young Children, located at 10237 Carroll Place, Kensington, MD 20895, about half a mile from Kensington Park. This small, one-room building is one of eight libraries in the country dedicated exclusively to serving our youngest customers and their families. While both branches have their own, dedicated staff compliments and unique needs, the Branch Supervisor is responsible for monitoring service levels and making adjustments to address operational needs.
Bilingual applicants are encouraged to apply. Additional multi-lingual pay may be available after successfully passing a multilingual examination.
Successful Candidates will:
- Demonstrate commitment to diversity, equity and inclusion (DEI) practices in public service.
- Value building collaborative relationships with community members and organizations, as well as colleagues across MCPL.
- Be responsive to the emerging needs of Montgomery County residents, developing and delivering programs and services that reflect the unique needs of diverse populations.
- Flexible, adaptable, and eager to implement change to better serve our communities
- Able to communicate effectively with diverse audiences through a variety of platforms
- Ready to grasp new technologies and train staff to use these technologies
- Comfortable in developing, presenting, and evaluating training, virtually and in person
- An empathetic listener who enjoys understanding and responding to the needs of customers and staff
- Ready to understand the part your branch plays in the Department and the role the Department plays in County government.
Essential Duties/Major Responsibilities:
- Promotes and supports MCPL’s Diversity, Equity and Inclusion values with staff and customers. Centers the experiences of people and communities who are most affected by structural inequities when engaging in programming, partnerships, and information services work.
- Manage branch collections.
- Ensure delivery of excellent customer service by modeling best practices, guiding staff and implementing policies and solving problems.
- Serve as a leader of a branch management team, planning and organizing the work of the branch.
- Lead the day-to-day operations of a library branch.
- Serve as an on-site manager or assistant manager, supervising, training, evaluating as well as coaching and mentoring staff.
- Develop, provide, and evaluate training to a diverse staff, throughout the Department.
- Respond directly to customer concerns, suggestions, and complaints.
- Engage with the library community by performing outreach and serving as the branch liaison to the Library Advisory Committee
- Serve on workgroups and committees designed to encourage communication and problem solving across all levels of the organization.
Additional Info
Job Type : Full-Time
Education Level : Bachelors Degree
Experience Level : Mid to Senior Level
Salary Range – Lowest : $83,556.00
Salary Range – Highest : $134,086.00
Closing Date for Applications : 3/5/2026
Working Model : On-site
Position: Librarian I – Youth Services Manager
Location: Caroline County Public Libraries
Posted: ALA
Salary: $50,000.00 – $55,000.00
Description
CAROLINE COUNTY PUBLIC LIBRARY
YOUTH SERVICES MANAGER JOB DESCRIPTION
POSITION TITLE: Librarian I – Youth Services Manager
GRADE: 6
FAIR LABOR STANDARDS ACT STATUS: Exempt
REPORTS TO: Central Branch Manager
HOURS & DAYS OF DUTY: Full-time, 37.5 hours per week. Regular schedule includes daytime, evening, and rotating Saturdays.
JOB SUMMARY: This is a library manager position overseeing the Youth Services Department of the Caroline County Public Library. The purpose of this position is to provide library services to youth, to their families, and to adults working with youth; promote love of literature; encourage engagement in STEAM learning; and to promote information literacy for youth.
JOB STANDARDS:
- Promotes and maintains the library’s Mission.
- Demonstrates knowledge of established library policies and procedures and the ability to enforce them, referring unusual situations to supervisor or administration.
- Maintains confidentiality according to library policy.
- Regularly and punctually reports to the assigned location.
- Demonstrates neatness, accuracy, thoroughness, and general effectiveness of work produced.
- Demonstrates personal responsibility for learning and growth through participating in training programs and workshops in line with agreed upon learning plan.
ESSENTIAL FUNCTIONS:
- Provides frontline customer service at all three(3) CCPL locations
- Provides detailed reference and referral services
- Assists with collection maintenance, including shelving, shelf reading, and weeding
- Assists customers with computers and other equipment
- Educates customers on library technology, resources, and services
- Assists with opening and closing procedures
- Performs other duties as assigned
YOUTH SERVICES MANAGER:
- Contributes to and helps implement the Library’s Strategic Plan.
- Works with administration and other managers to develop and implement department or branch goals within overall system goals.
- Oversees all aspects of collection development and maintenance of the Youth collections, including Easy, Juvenile, and YA collections.
- Coordinates outreach programs with appropriate institutions and community organizations.
- Supervises and trains staff members as applicable.
- Develops, implements, oversees, and evaluates all programming and services (including virtual programming) for children and young adults (infants to 17 year olds); and families;
- Assists in maintaining a safe, friendly and welcoming library environment, with particular attention to maintaining accessible, youth-friendly children’s and young adult sections within all library locations;
- Works with community and youth liaisons to improve and promote library programming;
- Prepares and presents story-times and other children’s and young adult programming as needed
- Attends workshops and training for continuing education;
- Instructs customers in and enforces Library rules and policies;
- Recommends policies and procedures affecting the delivery of children’s and teen programs and services and coordinates the development and distribution of same;
- Interprets circulation and program attendance reports as needed, including monitoring and reporting Summer Reading statistics to the state;
- Oversees the development of the Summer Reading Programming;
- Manages the CCPL Dolly Parton Imagination Library (DPIL) account: drives registration for Dolly Parton’s Imagination Library, manages registrations, coordinates with local affiliates, and promotes the program to families.
- Represents the library at statewide Youth Coordinators Meetings and Serves as liaison with local public schools and agencies serving youth, including the Caroline Early Learning Advisory Council, Judy Center, Early Head Start, Head Start and Recreation and Parks;
- Creates and provides appropriate staff training and development related to children’s and teen services;
- Writes grants for public and nonprofit funding and seeks corporate sponsorship to help fund programs and services for children, youth, and families.
ENVIRONMENTAL CONDITIONS:
- Work is conducted in a normal office setting which provides comfortable lighting, temperature and air conditioning.
- Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices or meeting rooms, e.g. use of safe workplace practices with office equipment, and/or avoidance of trips and falls, observance of fire regulations and traffic signals.
NOTE:
Certain conditions, e.g. economic constraints or staffing patterns, may necessitate change in job description.
The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
Requirements
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Able to work independently.
- Able to function as a lead worker and provide guidance and/or training to other staff members.
- Meets all reference competencies.
- Meets core technology competencies.
- Meets circulation competencies.
- Meets core library equipment/machines competencies.
- Meets core ILL (Marina) competencies.
- Meets Safety Competencies.
- Demonstrates strong communication and interpersonal skills.
- Demonstrates decision-making and problem solving skills with emphasis on personal responsibility and willingness to deal with issues at hand.
- Demonstrates good knowledge of volunteer handbook and related competencies.
- Ability to follow directions and complete tasks in a timely fashion.
ADDITIONAL REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Meets all Youth Services competencies.
- Demonstrates good knowledge of established practices and procedures in the technical services department/area.
MINIMUM EDUCATION, TRAINING AND EXPERIENCE:
- Master’s Degree in Library Science from an ALA-accredited institution.
REQUIRED LICENSES AND CERTIFICATES:
- Advanced professional certificate as Public Librarian.
- Maryland Class “C” driver’s license or an equivalent from another state.
DESIRABLE ADDITIONAL QUALIFICATIONS:
- Two years of experience in a public library.
LLAM Online 