Three Positions: Maryland

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Position: Senior Knowledge & Research Analyst (Remote)
Location: O’Melveny & Myers (including MD, DC, VA, PA)
Posted: AALL
Salary: $110,000-125,000

It’s more than what you do: it’s how you do it. That’s why O’Melveny is counsel of choice to an ever-expanding list of market leaders. Opportunity at O’Melveny means working alongside dynamic and team-oriented colleagues on evolving legal and business issues and opportunities for prominent clients around the world. It’s a place to build a rewarding career by tackling new challenges; being appreciated, included, and supported; and creating lasting connections.

With approximately 800 lawyers on three continents, more than 80 practice and industry service areas, and strong cultural ties to all of our 18 locations, O’Melveny is a global law firm with a local feel. At our core, you’ll find a dedication to excellence, a drive to lead and innovate, and a deep sense of civic responsibility.

At O’Melveny, we know our commitment to DE&I can be a true differentiator and a key component of our success. Creating a truly inclusive environment while providing advancement and leadership opportunities for our lawyers and business professionals is a strategic priority. It’s who we are. The diverse perspectives and experiences that our people bring to their work drive innovation and excellence. We are proud of our achievements, but DE&I is a work in progress. It always will be because our profession, our colleagues, our clients, our communities, and their issues keep changing. So must we.

The firm’s DE&I strategy is RISE (Representation | Inclusion | Social Justice | Equity) and we expect every member of our firm to RISE to the challenge of making the promise of DE&I real in every aspect of our firm, including in their interactions with others and through the execution of their role.

O’Melveny is actively seeking for a Senior Knowledge & Research Analyst. This role will be fully remote, and the hours will be from 9:00am to 5:30pm PST. The primary focus of this role is to deliver comprehensive research support for attorneys, paralegals, and business professionals, contributing to both client-related and internal administrative functions. This position involves handling diverse research tasks such as ready reference inquiries, monitoring legal developments, corporate and expert witness research, docket and case analysis, analytics research, and leveraging AI tools for enhanced insights as a part of our AI as a Service program. Additionally, the role may involve acting as the department’s liaison to a designated office of the firm.

The salary range in DC for this role is $110,000 – $125,000 and represents the firm’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, and location. Applications will be accepted from candidates who reside in the following states: AL, AZ, CA, CO, D.C., FL, HI, ID, IL, LA, MD, MA, MN, MO, NC, NH, NV, NJ, NY, OH, OR, PA, SC, TX, UT, VA, WA.

Essential Duties and Responsibilities:

  • Conduct thorough research using electronic and print resources to address requests submitted via our virtual research platform.
  • Utilize AI tools to provide advanced, data-driven research insights.
  • Monitor legal, industry and client-specific topics to deliver timely updates and alerts.
  • Train attorneys and business professionals on effectively using our research tools.
  • Collaborate with the Practice Innovation and Resource Management teams to test, evaluate and manage our tools and resources.
  • Act as the primary liaison to a designated office of the firm including overseeing the collection, administrative tasks and new employee orientations.

Knowledge, Skills and Experience:

  • Master’s Degree in Library Science and/or JD degree is required.
  • Four years research experience in a legal or corporate environment is preferred.
  • Expertise with standard legal resources, such as Lexis, Westlaw, Bloomberg Law, WK’s VitalLaw, Capital IQ, Deal Point Data, Intelligize, Harvey, CoCounsel, VLex Vincent and other related subscription services.
  • Demonstrated experience with databases, software applications and integrated library systems; strong interest in emerging technologies.
  • Exceptional organization skills with the ability to multi-task and prioritize.
  • Excellent written and verbal communication skills, with attention to accuracy and detail.
  • Service-oriented, team player, with initiative and problem-solving abilities.

For more information, or to be considered for this position, please apply online at http://www.omm.com.

Position: Manager of Customer Implementation & Support Services
Location: PTFS (Progressive Technology Federal Systems, Inc.) (Rockville, MD)
Posted: ALA JobList
Salary: $120,000-130,000

PTFS is a leader in digital content management solutions, content digitization, and library services/solutions, serving more than 500 organizations around the world.

This position is responsible for day-to-day management of the LibLime Support Team and the Knowvation TAC team.   Both Teams are responsible for implementing new customers on the Bibliovation or Knowvation systems; providing customer support for current customers on either system; providing training for new and existing customers on either system; providing application testing for new releases & software corrections; and developing & maintaining the numerous user manuals, training documentation, & ‘how-to’ videos for each system.  This position is also part of the LibLime Product Development Committee which is responsible for guiding the enhancement of the Bibliovation system relating to new functionality, software corrections, security support, and interaction with the LibLime cloud engineering resources provided by corporate IT.  This position also provides Project Management support for various new and existing corporate customers.

ROLE AND RESPONSIBILITIES

  • As a member of the Project Management team, participate in the implementation process for new Bibliovation and Knowvation customers. Identify customer needs and create a detailed project schedule. Work with LibLime IT staff to install and test customer system and new releases. Work with Knowvation IT staff to install and test customer systems and new releases.  Work with the LibLime and TAC teams as well as the customer to refine policies and procedures for a new installation. Oversee the initial and final production data loads and go-live.
  • As a member of the LibLime Customer Support team, provide first and second tier support for all Bibliovation customers. Recreate reported problems and suggest a fix to the customer, if possible. Open development tickets for problems requiring code fixes and work with developers to test and approve the fixes. 
  • As the manager of the Knowvation TAC team, guide and assist the team in providing first and second tier support for all Knowvation customers. Recreate reported problems and suggest a fix to the customer, if possible. Open development tickets for problems requiring code fixes and work with developers to test and approve the fixes.  Identify workflows in Knowvation that can be enhanced at the application level to allow the customer to take complete control of the product and thus have less reliance on Knowvation TAC to perform portions of certain tasks or system configuration changes. 
  • Participate in support, upgrade, and enhancement projects as required by LibLime customers and Knowvation customers. 
  • Provide support for LibLime customer upgrades (both sandbox and production). Make sure customers are aware of new or changed features that might affect them. Work with customers to adapt local customizations or settings in the new version as needed. Test each upgraded site before releasing it to the customer.
  • Oversee Knowvation customer upgrades by guiding the TAC team.
  • Participate in the creation of user manuals, release notes, and other documentation related to Bibliovation and Knowvation.
  • Supervise the creation of “how to” documents and videos for the Support Center Solutions section for both products.
  • Supervise the scripting and recording of training videos for specific modules or processes for both products.
  • Be able to ascertain when incoming customer requests exceed standard support obligations and thus may require quotes from Sales for add-on work.
  • Identify potential new areas of development or enhancement in Bibliovation and/or Knowvation and be able to explain those ideas to the respective development teams.
  • Participate in staff meetings and design efforts as well as any other duties assigned by management.

Mandatory Qualifications and Education Requirements:   

  • Undergraduate degree in business, management, or a related discipline
  • Five+ years of increasing experience in the web-based information management software product industry as either an administrative user or an employee of a product manufacturer (electronic records management, digital content management systems, library management software solutions, etc.)
  • 10+ years overall professional work experience with 5 plus years in personnel or project management
  • Ability to receive a PMP certificate within 12 months of hire
  • General understanding of information system architecture and modular design utilizing a role-based permission structure
  • Self-motivation and ability to maneuver in a multitasking environment with a customer-centric support focus
  • Strong technical writing skills
  • Ability to communicate in both technical and non-technical language with customers and colleagues
  • In-depth knowledge of the MARC and Dublin Core metadata structures
  • Prior industry experience in digital content management products, library science management products, and/or electronic records management products         
  • Prior professional work experience in an information repository or related cultural institution such as a library, records management office, archives, or museum

Preferred Qualifications and Education Requirements:

  • Master’s degree in a Library or Information Science discipline
  • Eight+ years’ increasing experience managing customer support and service personnel
  • Demonstrative system administrative experience with information delivery systems 
  • Hold any type of federal government clearance
  • Ten years of increasing experience in the web-based information management software product industry as either an administrative user or an employee of a product manufacturer (electronic records management, digital content management systems, library management software solutions, etc.)
  • Software design and testing experience with web-based products
  • Experience with AWS services 
  • Understanding of FedRAMP, DISA, or related security certification programs
  • Proven technical writing experience such as user manuals or design documents
  • Prior experience working with federal government contract processes

WORKING CONDITIONS/PHYSICAL FACTORS: Full-time teleworking position in a home office; or full-time corporate office space in Rockville, MD.; or a combination of the two as approved by corporate management.  May sometimes require travel and/or assignment nationwide to information science trade shows, conferences, and onsite customer presentations or training sessions.

Position: Librarian (Systems)
Location: Smithsonian Institution (remote)
Posted: USA Jobs
Salary: $75,706-98,422

The Smithsonian Institution (SI) is the world’s largest museum, education, and research complex, with 21 museums and the National Zoo.  This position is in the Smithsonian Libraries and Archives (SLA). The Smithsonian Libraries and Archives gathers, organizes, and disseminates the records and history of the Institution to support its research, curatorial, exhibition, publication, public service, and education programs.

Duties: The Librarian (Systems) is responsible for overseeing and managing the SLA Library Services Platform (LSP) system and to promote the collections, resources, and services supported by this system to a global audience. In this position, you will:

  • Provide overall project development for Library Services Platform (LSP) system and associated development or enhanced projects.
  • Lead the project management of SLA’s LSP implementation, interoperability and improvement projects and serves as a Contracting Officer’s Technical Representative on LSP-related contracts.
  • Facilitate acquisitions of SLA content from local and international libraries, library consortia, library and archival vendors, and serves as a key contact with library, scientific and scholarly staff at all levels of the Smithsonian and other organizations.

Basic Qualification Requirements: All librarians must meet the requirements for professional education in library science or possess equivalent experience and education.

  • A. Completion of 1 full academic year of graduate study in library science in an accredited college or university, in addition to completion of all work required for a bachelor’s degree. OR 
  • B. A total of at least 5 years of a combination of college-level education, training, and experience. To qualify on this basis, the applicant must establish conclusively that the education, training, and experience provided a knowledge and understanding of the theories, principles, and techniques of professional librarianship; a knowledge of literature resources; and the knowledge and abilities essential for providing effective library and information services.

In addition to meeting the basic requirement above, to qualify for this position you must also meet the specialized experience and/or education requirements listed below:

GS-12 Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-11 level in the Federal Service.  For this position Specialized experience is defined as working as a librarian or as a data manager or professional services consultant for Information library systems (ILS) or library organization with team, group and/or program leadership or management responsibilities for a special, academic or research library(s).