Position: Knowledge Resource & Training Analyst
Location: DLA Piper

Original post on AALL Careers.

Description
Acts as the central point of contact for all new hire trainings and orientations, Knowledge Resources team outreach, and vendor training sessions. Follows up with new hires to ensure they are leveraging all relevant practice group resources, including databases, newsletters, and the research analyst team.
Manages evaluation process, roll out, and implementation of new and enhanced research resources, including new generative AI tools from various vendors. Supports attorney and business professional team requests for product demonstrations, trials and evaluations. Assists lawyers and business professionals with digital resource access troubleshooting as needed.
Responsibilities
Coordinates and facilitates resource evaluations with department management, aligned researchers, and Practice Group Directors to ensure appropriate license levels and to maximize cost savings.
Monitors and uses professional sources for new and alternative products to support firm needs. Helps to evaluate new products.
Assists with knowledge and research initiatives and the roll-out of new tools and other departmental initiatives, as required.
Coordinates and facilitates the Knowledge Research department’s training and outreach initiatives to develop research training and communication plans and assure that lawyers develop awareness and proficiency in using appropriate resources.
Collaborates with Knowledge Research team and other departments, to assess and understand attorney and business professional research and information needs.
In conjunction with department leadership, organizes online database training for attorneys, paralegals and business professionals.
Coordinates and manages product trials and demonstrations with vendors, attorneys and other required participants including scheduling, communications, and follow up and solicitation of product feedback.
Assists with product troubleshooting and resource access issues, as needed.
Assists Knowledge Resources team members with subscription renewal tasks as assigned.
Employs advanced customer service skills and sound judgment in responding to requests for assistance.
Project management duties as assigned.
Other duties as assigned.
This position can be remote. Candidates may be required on occasion to visit the local office when/if needed. Candidates should reside within reasonable commuting distance to any office in the US. The preferred hours for this position are 9am to 5:30pm PT.
Requirements
Experience with an Integrated Library System (ILS) such as Sydney.
Experience with Quest (Request Management System) or similar system.
Experience with Research Monitor or similar system.
Exceptional organizational, problem-solving and communication skills.
Must possess strong attention to detail and sound judgment.
Ability to work both independently and as part of a team.