Learn how to better serve library customers with physical and mental disabilities with Erin Kelly of the Enoch Pratt Free Library/State Library Resource Center. This program will discuss potential barriers to service, review best practices for providing high quality customer service to all, and introduce resources to expand knowledge and promote accessibility in library spaces. After the program, join us for a tour of the State Archives!

Date/Time: Thursday, September 19, 2019, 12:00pm to 1:00pm (tour begins at 1:00pm)

Location: Maryland State Archives, 350 Rowe Boulevard, Annapolis, MD 21401

Directions & Parking: Parking is available on-site. Information about directions and parking is available on the State Archives website.

RSVP: Please RSVP to Chi Song (chi.song@mdcourts.gov).

Food: Light Refreshments will be served. Please feel free to bring your own lunch.

A LLAM Board Meeting will precede the program, from 11:00am to 12:00pm.