LLAM November Program – Serving Patrons with Mental Health Issues


Join us for a (BYO) Brown Bag Lunch program at the Maryland State Archives about serving patrons with mental  health issues.  The featured speaker will be Erin Kelly, a Public Services Librarian at the Enoch Pratt Free Library/State Library Resource Center  in downtown Baltimore.

Erin has led workshops about service to patrons with disabilities for library staff at the Maryland State Library Resource Center, the Maryland Library Association/Delaware Library Association Conference, and local public libraries around Maryland.  She also serves as her library’s accessibility/disability services liaison.

There will be a LLAM Board Meeting before the program.  There will be a tour of the State Archives after the program.

We hope to see you there!


  • Program description: Learn how to better serve library customers with mental health issues. Learn about different mental health diagnoses, discuss modeling good interactions, and explore strategies for improving customers’ library experience, particularly in the area of communication and behavior. Discover resources that will help staff expand their knowledge and connect with local organizations.
  • Date: Monday, November 13, 2017
  • Time: Noon to 1:00 p.m.
  • Location: 

Maryland State Archives
Dr. Edward C. Papenfuse State Archives Building
350 Rowe Blvd.
Annapolis, MD 21401

LLAM Board Meeting: The day of the program, Monday, November 13, 2017, there will be a LLAM Board Meeting at the Maryland State Archives from 11 a.m. to noon.  All LLAM Board Members are asked to attend.

Save the Date for these Upcoming LLAM Events

  • LLAM’s Holiday Party and 35th Anniversary Celebration, Thursday, December 14, 2017