Position: Head of Public Services
Location: Thurgood Marshall Library, Bowie State University
Salary: $60,000 – $70,000
Full vacancy announcement available on ALA Joblist.
Bring your leadership skills to Bowie State University’s Thurgood Marshall Library! Our library seeks a forward-thinking Head of Public Services Librarian to lead, coordinate, and administer the library’s Public Services Department encompassing circulation, reference, library instruction, interlibrary loan, and outreach services. This is a 12-month, benefits-eligible position that is supervised by the Dean of the Library.
Bowie State University promotes access to and opportunities for all to receive the benefit of and participate in education, research, and service and is especially interested in candidates that can contribute to the mission of access.
The Head of Public Services Librarian supervises Thurgood Marshall Library’s Public Services Departments (Circulation, Reference and Interlibrary Loan). This position also provides reference service to faculty, students, and other library users. This position is also directly responsible for hiring, training, and supervising student circulation employees, and manages the circulation and reference desk schedules. The Head of Public Services Librarian also assists with library programming, supports library outreach efforts to Bowie State University and the Bowie community, and manages stacks maintenance, inventory, and collection development with the support of the Dean of Library.
This position requires a strong commitment to service and problem-solving skills. The Head of Public Services Librarian is responsible for insuring consistently high service to library users by establishing, documenting, and applying library policies and procedures; training and supervising professional staff and student employees; and working with other Colleges and Departments and issues relating to security, facilities, and use of the library.
Roles & Responsibilities:
The Thurgood Marshall Library at Bowie State University seeks an innovative Manager of Public Services to provide leadership for the daily operational activities of the Library’s Access Service Department which includes staff management, facilities, equipment, and collections maintenance, resource sharing services, and user support services. Under the direction of the Dean of the Library, the incumbent works collaboratively with internal and external partners to support users’ needs in a continuously evolving academic environment. Essential duties are listed below.
Leadership, Management, and Team Building
- Creates an environment where team members are empowered to work individually, collaboratively, and collectively towards achieving departmental and Library goals.
- Oversees the hiring, support and training of access and circulation services staff, including facilitating access to appropriate development opportunities.
- Contributes to developing, executing, and evaluating department and Library-wide goals
- Develops, recommends and administers policies, procedures and processes in support of the Access Services operations.
- Creates and maintains departmental training guides, manuals and online materials.
- Communicates with the Dean of the Library and Academic IT leadership teams regarding public services operations.
- Prepares narrative and statistical reports.
- Advances diversity, equity, inclusion for all library workers and users.
Public Services Responsibility:
- With the Circulation and Reference Service Staff, direct the day-to-day work of the Public Service team and ensure library opening and closing, as well as staff coverage at the circulation and reference services desk during the library’s operational hours.
- Provides guidance to the Bowie State University community in the use of library resources and services, facilities, equipment, and technology; troubleshoots technical problems and equipment issues.
- Assists patrons with complaints, concerns, and other service-related requests, escalating to Library leadership as appropriate.
- Oversees lending of physical materials and technological equipment.
- Serves as fulfillment and user accounts administrator for a variety of library systems
- Manages vendor accounts, billing, and communications for security, library equipment, applications, and other services used by Access Services.
- Manages and updates content on Public Services-related webpages and libguides.
- Collects and analyzes statistics, ensuring consistent and accurate recording.
- Fields reference inquiries via email, text, chat, phone and participates in the Thurgood Marshall Library’s Ask-A-Librarian service.
- Explores emerging technologies and service models and leads the department in evaluating and implementing new services when appropriate.
Physical Collections, Public Spaces and Facility Responsibility:
- Ensures a safe and scholarly research environment for library staff, users, and resources.
- Assist with assessing, planning, managing, relocating, and maintaining the stacks and furnishings.
- Oversees shelving operations, collaborating with the library leadership team to analyze physical collections statistics for related space considerations, plans and justifications.
- Maintains and updates library wayfinding and operations-related signage.
- Communicates Library operational changes with Library and Academic IT stakeholders and users.
- Monitors the custodial and maintenance of the public spaces and initiates appropriate action with Academic IT administration and university facilities regarding any issues with furniture, equipment, classrooms, and public library spaces.
- Collaborates with Academic IT Administration to ensure staff and patron safety issues are proactively prevented and building safety security issues are also addressed.
- Maintains and updates emergency preparedness and disaster recovery plans for the library collections and public spaces.
Resource Sharing Services Responsibility:
- Oversees resource sharing services operations, serves as the administrator for resource sharing platforms (ILLiad, DOCLINE, OCLC Worldcat, etc.) and implements software updates.
- Oversees accounts, billing and payments for services rendered.
- Collects data and prepares usage and other reports for Library leadership.
- Organizes and monitors the workload and staffing to provide user-responsive services.
- Maintains online user guides and coordinates the resource sharing web presence as part of public services.
- Explores trends in technology and resource sharing; collaborates with internal departments and the resource sharing community to develop, implement, and evaluate continuous improvement and integration of resource sharing and other Library and discovery systems.
This position involves moderate exposure to normal stress and pressures typical of a department head-level management position.
Shift changes and evening/weekend work may be required based on evolving priorities, operational needs, and time-sensitive activities.
BSU offers a generous benefits package, which includes vacation days, holidays, and sick days. This also includes tuition remission including eligible dependents; choice of medical/vision plans, CareFirst BC/BS, United Health Care and Kaiser plans, dental, prescription, and life insurance, training and development, EAP; and as eligible generous leave package including sick/bereavement, annual, personal; and winter and spring breaks.
APPLICATION: Interested and qualified applicants should go to https://bowiestate.peopleadmin.com/ to apply online. Paper application submissions will not be considered.
Office of Human Resources
Bowie State University
14000 Jericho Park Road
Bowie, MD 20715
Bowie State University is an Equal Opportunity/Affirmative Action Employer
Auxiliary aids and services for individuals with disabilities are available upon request. Please contact the University’s EEO Officer at 301-860-3442.
In accordance with the Cleary Act of 2000, you are advised to contact the Bowie State University Campus Police Office for Disclosure of Criminal Incidents that occur on our campus.
- ALA-accredited Master’s in Library Science or the equivalent.
- Preferred Qualifications and Skills:
- Experience in circulation services, particularly using Ex Libris Alma/Primo software.
- Experience with interlibrary loan services, particularly using ILLiad, Docline, or OCLC Worldcat.
- Experience searching online bibliographic databases such as PubMed/MEDLINE, CINAHL, Scopus or Web of Science.
- Experience providing reference or 1-1 instruction in an academic and/or health sciences library setting.
- Aptitude for project management, organization, prioritization, coordination, and implementation.
- Aptitude for learning and troubleshooting software/hardware systems efficiently and thoroughly.
- Familiarity with Springshare LibApps platform (LibGuides, LibAnswers, etc.).
- This position involves moderate exposure to normal stress and pressures typical of a department head-level management position.
- Shift changes and evening/weekend work may be required based on evolving priorities, operational needs, and time-sensitive activities.
- Minimum 3 years of professional experience in an academic or research library.
- Minimum 2 years of experience directly assisting users in a public, academic, or research library.
- Demonstrated commitment to providing outstanding customer service.
- Demonstrated high level of comfort and proficiency with technology.
- Familiarity with best practices, trends, and assessment strategies related to information literacy instruction.
- Excellent interpersonal and communication skills (oral and written).
- Demonstrated commitment to and/or clearly articulated philosophy on the role of library services in fostering student success.
- Previous teaching experience strongly preferred.
- Experience with library marketing, outreach and/or advocacy preferred.
- Demonstrated ability to schedule, supervise, train and evaluate staff.
- Able to communicate effectively, verbally and in writing, with a diverse population of students, faculty, clinicians, and staff.
- Demonstrated ability to identify, prioritize, and resolve problems quickly and effectively, including handling complex and sensitive patron and staff issues with patience, diplomacy, respect, and discretion.
- Demonstrated experience using database or library management software and applications.
- Proficiency with new technologies and computer applications, including but not limited to office software (MS Office), scanners, project management and communications platforms, web searching platforms, team communications platforms, and learning management systems/customer relationship management/content management system-type platforms.
Conditions of Employment:
Offer of employment is contingent upon successful completion of due diligence background check and verification of credentials. Proof of US citizenship or eligibility for U.S. employment will be required prior to employment (Immigration Control Act of 1986).
Please be advised, COVID-19 vaccinations are not required but encouraged for all eligible students, faculty and staff to be employed at Bowie State University. This protocol is subject to change.
Position: Branch Manager
Location: Prince George’s County Memorial Library System
Salary: $76,426 – $81,000
Full vacancy announcement available on ALA Joblist.
Prince George’s County Memorial Library System (PGCMLS) is seeking Branch Managers to oversee daily operations at the Bowie, Hyattsville, and Oxon Hill branch locations in Maryland.
As a Branch Manager, you will:
- Oversee daily operations of the library branch (projects and initiatives, branch procedures, administrative tasks, Sunday Service, computer lab, special collections, etc.).
- Supervise library branch staff; monitor and evaluate job performance; and oversee staff training and development.
- Collaborate with Talent and Culture on the issues of hiring, discharge, suspension, disciplinary action, performance evaluations, and the grievance process.
- Provide reference, reader’s advisory, and computer assistance to library customers and provide instruction on the use of library catalog and databases.
- Oversee library information and circulation services desk.
- Initiate and maintain community contacts and represent the Library in the community.
- Promote library services and collections to library customers.
- Oversee programming for library customers, as needed.
- Establish customer service priorities and coordinate services and activities in response to these priorities.
- Maintain accurate statistics.
- Act as Branch Friends liaison.
- Oversee security guard procedures and practices.
- Report and follow up on building maintenance issues.
- Substitute in other branches.
- Monitor and follow professional and community developments affecting the library field and seeks to continually improve performance.
- Perform other duties as assigned.
- Master of Library Science degree from an American Library Association (ALA) accredited program.
- Maryland Professional Public Librarian certificate within six-months of hire.
- Three to five years of professional library experience that includes three years of supervisory experience.
- Knowledge of supervisory principles, practices, and methods.
- Experience working in a labor/management environment highly preferred.
- Knowledge of current trends and developments in the field of public library services, customer service, technology, information services, adult services, youth services, as assigned.
- Considerable knowledge of literature, reference and information materials, publishers, and periodicals required.
- Strong written and verbal communication as well as customer service skills.
- Excellent organization, critical thinking, and problem-solving skills.
- Flexible and adaptable to change.
- Planning and goal setting skills a must.
- Additional Information:
- To be considered for these positions, click below submit an online application and resume, or visit us online at http://www.pgcmls.info.
- Salary is competitive based on experience. Earn an additional rate for bilingual skills.
- Candidates for the Hyattsville Branch must have bilingual fluency in English and Spanish.
- Candidates selected for hire will be required to work some evenings and weekends.
- Teleworking is available up to two days per week, after completion of probationary period.
Position: Knowledge Management Specialist II or III
Location: Henry Jackson Foundation of Medicine
Salary: $72,400 – $138,900
Full vacancy announcement available on ALA Joblist.
The Henry M. Jackson Foundation for the Advancement of Military Medicine (HJF) is a nonprofit organization dedicated to advancing military medicine. We serve military, medical, academic and government clients by administering, managing and supporting preeminent scientific programs that benefit members of the armed forces and civilians alike. Since its founding in 1983, HJF has served as a vital link between the military medical community and its federal and private partners. HJF’s support and administrative capabilities allow military medical researchers and clinicians to maintain their scientific focus and accomplish their research goals.
HJF is seeking a Knowledge Management Specialist II or III to support the Center for Global Health Engagement (CGHE) located at the Rockledge Office in Bethesda, MD. HJF provides scientific, technical and programmatic support services to CGHE.
The incumbent will serve as the knowledge management (KM) expert, leading and facilitating the development and implementation of knowledge management processes. The incumbent provides administrative project oversight to maximize the effective use of project resources for CGHE. The KM Specialist works on complex problems and identifies and proposes solutions. The incumbent will work closely with CGHE’s Liaison to the Office of the Joint Staff Surgeon, and project teams to guide impact measurement and research activities for CGHE.
The mission of CGHE is to provide operational support to the DoD GHE enterprise to meet national security objectives. This is accomplished by promoting DoD GHE thought leadership, acting as a think tank for the community, and providing DoD GHE operational support to the Joint Force through the conduct of DoD GHE training and education, support for DoD GHE-related research, programmatic support, as well as program/project assessment, monitoring, and evaluation activities.
- Identifies and develops strategic solutions to build capacity through KM efforts in support of the Center’s strategic plan.
- Assists with the development and maintenance of internal and external KM strategies, including tools and processes (i.e. governance documents, standard operating procedures etc.).
- Researches, identifies, and provides strategic, structural, and technical recommendations on how to create and sustain solutions that address knowledge management gaps within CGHE and across the wider DoD GHE enterprise.
- Monitors the effectiveness, maintenance, and use of KM programs and systems and utilizes findings to improve knowledge solutions over time.
- Assists in the creation of knowledge articles, standard operating procedures, job aids, and work instructions.
- Identifies, collects, reviews, and organizes documents and relevant knowledge in a repository accessible to all required personnel.
- Leverages content management systems (e.g. SharePoint, Google Drive, etc.) to facilitate data storage and retrieval.
- Provides coaching and training on knowledge management matters and promotes a culture of collaboration and knowledge sharing.
- Utilizes best practices to ensure knowledge is organized in a manner that supports maximum findability.
- Works with senior management and key stakeholders to identify critical knowledge gaps and opportunities.
- In collaboration with the Communications Specialist, promotes and disseminates information about GHE activities to internal and external audiences, including organizing knowledge-sharing events and tools to foster unity.
- Oversees the requirements set forth by the Federal Lead and Program Manager by initiating and monitoring tasks; Facilitates regular, recurring team meetings and manages weekly due outs/deliverables.
- Contributes to strategic planning. Works with project stakeholders, including senior federal personnel and other team members, to ensure detailed business and technical requirements are defined to ensure success. Develops and manages project plans from inception to deployment, applying project management methodology and enforcing best practice standards.
- Interacts with project stakeholders by facilitating information flow as a liaison between research staff, Principal Investigators, project sponsors, research administrators and HJF Program Management in the administration of knowledge management processes. Applies expertise in establishing more complex standard operating procedures and leading improvements. Responds to complex requests and escalated complaints.
- May perform other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for the role.
- Level III
All of the responsibilities listed above in addition to leading the project management efforts for CGHE KM deliverables.
Works under the direct supervision of the Program Manager with regular programmatic and technical guidance from the Principal Investigator. The incumbent will supervise the work of the HJF Knowledge Management team. Work is evaluated in accordance with HJF policies including, but not limited to, results achieved towards established goals and requirements, effectiveness, timeliness, application of sound business practices, and efficient use of resources.
Required Knowledge, Skills and Abilities
- Knowledge of program or project management principles preferred, and good communications, customer/client relationship skills and people management experience.
- Familiarity with assessing information-seeking behavior and knowledge cycles in order to gauge direction for customized knowledge management solutions.
- Ability to work completely independently, use sound judgment in solving problems, and coordinate many complex systems and requirements simultaneously.
- Outstanding attention to detail combined with creativity and initiative, with the ability to thrive in an environment of high expectations and driven by a growth mindset.
- Proven success in a cross-functional position, including strong interpersonal and relationship management skills to ensure collaboration and continuous learning.
- Experience with quantitative analysis, statistics, and/or data modeling preferred.
- Knowledge of DoD structure, Combatant Commands, and Military Health System preferred.
This position will take place primarily in a office setting.
Education and Experience
- Bachelor’s Degree, preferably in Business, Government, Information Technology, or Information and Library Science. Master’s Degree preferred
- Level II – 3-5 years of experience required
- Level III – 6-8 years of experience required
The likely salary range for this position is $72,400 USD to $138,900 USD annually based on a 40-hour work week. This is not, however, a guarantee of compensation or salary. Final salary will be determined based on market analysis, experience, and education.
Some positions or sites may require that the incumbent be fully vaccinated against COVID-19. Proof of vaccination may be required.
Employment with HJF is contingent upon successful completion of a background check, which may include, but is not limited to, contacting your professional references, verification of previous employment, education and credentials, a criminal background check, and a department of motor vehicle (DMV) check if applicable. Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Chief Human Resources Officer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Chief Human Resources Officer.