One Position: Washington, D.C.

Position: Director of Knowledge Services
Location: Friedman Williams

Friedman Williams is staffing a newly created Director of Knowledge Services with a prominent DC law firm, reporting to the CIO. The qualified candidate will build a team encompassing Knowledge Management, Research, and Library Services. Please send resumes to Jill Tomarken – jtomarken@friedmanwilliams.com
Summary: This role is responsible for the development of a comprehensive knowledge management strategy and leads efforts to capture, retain, and reuse existing internal knowledge through the application of legal technology and innovative solutions. This position is also responsible for the overall management of the Library and Research Services team and ensures the alignment of research, reference, and competitive intelligence activities with firm business needs.

Director of Knowledge Services

Our client, a leading Washington, DC law firm is seeking a Director of Knowledge Services. This role is responsible for the development of a comprehensive knowledge management strategy and leads efforts to capture, retain, and reuse existing internal knowledge through the application of legal technology and innovative solutions. This position is also responsible for the overall management of the Library and Research Services team and ensures the alignment of research, reference, and competitive intelligence activities with firm business needs. This position is eligible to participate in the firm’s flexible work program.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
Knowledge Services
•Develop and implement measures to leverage, repurpose, and retain existing internal knowledge and streamline processes to increase efficiency and client value
•Supervise Knowledge Services team members in the collection and management of firm matter data, exemplar documents, and the development of procedures and quality controls in connection with knowledge management systems and platforms
•Working with practice group leaders, develop and deliver strategic plans that promote the retention and sharing of institutional knowledge, processes, and expertise that improve attorney productivity
•Provide strategic direction for the implementation of processes and technologies that aid in enterprise search, experience management, legal research, work-product retrieval and reuse, legal workflow automation, collaboration, standardization, and other knowledge related activities
•Gather, track, and evaluate usage statistics to track adoption of knowledge management solutions and tools
•Support the design, development, and implementation of technologies and tools to deliver data and research insights to lawyers and/or clients
•Develop and implement business intelligence technologies and processes to support the firm’s strategic initiatives
•Build relationships with administrative department leaders to assist with operational initiatives that could benefit from knowledge management solutions and collaboration
•Ensure that the firm’s Knowledge Services strategy promotes efficiency, innovation, collaboration, consistency, and quality standards
•Collaborate with internal IT team members on the selection and implementation of technologies to support the firm’s knowledge management efforts, including intranets, practice portals, extranets, drafting tools, and document automation solutions
•Partner with departmental teams to facilitate training and develop and support a culture of knowledge management and sharing
•Develop and maintain relationships with vendors
•Responsible for budget development and contract negotiations with external vendors

Library and Research Services
•Provide strategic management and oversight over research and reference activities supporting legal, business, and competitive intelligence efforts to ensure that the firm’s business needs are supported
•Manage overall budget and expenses

SUPERVISORY RESPONSIBILITIES:
•When appropriate, assists with recruiting, interviewing, hiring, and training new staff in the department
•Oversees the daily workflow of team members
•Provides staff with constructive and timely performance feedback and evaluations
•Handles disciplinary process, including escalating employment matters to the head of the department and the Director of Human Resources when necessary
•Provides leadership and mentoring to staff, including on-going performance management, feedback and coaching, identification of training opportunities, and preparation of career development plans

KNOWLEDGE, SKILLS, AND ABILITIES:
•Knowledge of services used to support legal and business research
•Demonstrates understanding of legal work product, concepts, and processes to ensure that the knowledge resources and systems support the way the lawyers work and are tailored to specific practice group needs
•Excellent verbal, written, and presentation skills and ability to synthesize and clearly communicate complex issues or ideas to varying audiences
•Must demonstrate critical thinking, creative problem-solving and decision-making skills
•Ability to exercise sound judgement and decision-making abilities
•Project and process management experience
•Excellent organizational and time-management and problem-solving skills with the ability to manage and implement multiple initiatives simultaneously in a deadline driven environment
•Displays high attention to detail in work product
•Strong diplomatic skills, collegiality, and emotional intelligence with the ability to work effectively across all levels of the firm
•Possesses excellent interpersonal communication skills for management, training, delegation, and performance coaching
•Ability to maintain confidentiality of work-related information and materials
•Flexibility and willingness to respond to issues during and outside of core business hours

EDUCATION AND EXPERIENCE:
•Bachelor’s degree required. Masters of Information Science, MBA, or related discipline highly preferred. JD a plus.
•Minimum ten (10) years plus of relevant experience. Previous experience in a law firm required.
•Previous experience with knowledge management solutions and technologies, such as collaboration solutions, intranets, dashboards, research and reference products, automated forms, contract management, enterprise search, document assembly, legal project management, and experience management
•Demonstrated leadership experience, including supervising a team