Position: Web Services and Discovery Manager
Location: American University, Washington, DC
Full vacancy announcement available on ALA Joblist.
Reporting to the Director of Access Services, the Web Services and Discovery Manager provides leadership, management, and coordination for the American University Library’s web presence in support of Library and AU strategic objectives. This includes management of the full range of information resources and access across web and mobile environments, along with a focus on enhancing discoverability of library resources. This position conducts user research and assessment initiatives for the Library’s online experience.
The Web Services and Discovery Manager is the expert and senior administrator for both the Library website and the University Library’s ExLibris cloud-based library discovery services platform (Primo VE). The discovery services platform seamlessly integrates next generation user interface with a wide range of library and academic systems for end-to-end, efficient workflows, and advanced harvesting and normalization capabilities. In addition, this position oversees integrated web services and evaluation of the user experience as it pertains to the website and discovery service. The incumbent will implement, customize, and integrate web applications for the Library website and discovery services platform, develop or support applications to optimize discoverability of third-party research content, develop systematic processes for website usability testing, ensure that website and mobile applications are responsive and accessible. Additionally, collaborate with library personnel to facilitate, coordinate, and communicate internal changes and developments with the Library website and discovery services. Finally, works closely with external campus partners and stakeholders to ensure that the design, delivery, and operation of web services are optimal and in support of the needs of American University Library.