Two Positions: Maryland

Position: Library Director
Location: H. Furlong Baldwin Library, Maryland Historical Society, Baltimore, MD

Full vacancy announcement available on ALA Joblist.

The Maryland Historical Society has an immediate opening for a dynamic, imaginative Library Director to oversee the institution’s H. Furlong Baldwin Library which houses over 7 million documents and books dating from pre-colonization to the present day. In addition, the library collection includes a vast photography collection and a range of audio and digital collections. The Library Director will articulate a clear vision for this vital component of the institution, guide daily functions and shape the larger institutional role of the library.

The ideal candidate for this position is an experienced team player who has overseen diverse collections, created public programming to promote library holdings and who enjoys interfacing with the public, scholars, donors and the Board of Trustees. The Library Director will be a member of MdHS’s Senior Staff and will interact with all departments to create relevant innovative programming and exhibitions. They will be flexible, enthusiastic, and enjoy tackling a diverse range of responsibilities. The ideal candidate will have experience in building collections as well as deaccessioning collections to bring refinement and focus to the library’s holdings.

This position reports to the Vice President of Collections and Interpretation and will oversee a department composed of 4 staff members.

Position Details:

This is a full-time position based at the organization’s offices in the Mount Vernon neighborhood of Baltimore. Some evenings and weekends required Salary is commensurate with education and experience and includes benefits. The Maryland Historical Society is an equal opportunity employer that seeks to expand the diversity of its staff.

To Apply:

Please submit a resume, a cover letter describing your interest in and qualifications for the job, 3 professional references and 2 writing samples to jobs@mdhs.org. Include in the subject line: Library Director Application. Incomplete applications will not be considered. No phone calls, please.

Position: Customer Experience Manager
Location: Administrative Branch, Howard County Library System, Ellicot City, MD
Salary: $67,068 – $117,605

Full vacancy announcement available on ALA Joblist.

The Customer Experience Manager is responsible for conceptualizing, developing and implementing enhancements to educational experiences and services to exceed customers’ expectations and advance the mission and vision of Howard County Library System

RESPONSIBILITY

  • Positions Howard County Library System (HCLS) as a major component of public education for all ages
  • Effectively lives the Seven Pillars of HCLS’ strategic plan (Authentic Values, Strategic Vocabulary, Everyone a Leader, Winning Teamwork, Community Partnerships, The Power of Us, and Fiercely Loyal Customers), motivating others to do so as well
  • Fully embraces HCLS’ educational mission, effectively communicating our curriculum, which comprises Three Pillars (Self-Directed Education, Research Assistance & Instruction, Instructive & Enlightening Experiences)

JOB REQUIREMENTS

  • Proactively employs a range of methods to engage current and future customers and gather information that will be used to optimize their experience
  • Directs the design and implementation of initiatives to advance customer service and experience
  • Develops and implements quantitative and qualitative measures to ensure service and experience exceeds customers’ expectations
  • Conducts studies and research to discover new tools, technologies and products to serve customers
  • Makes recommendations regarding resource allocation or service modifications based on data analysis
  • Contributes to the design of facilities and points of service to promote customer-centric organization of space and resources
  • Design, teach and assess continuing education classes that advance staff’s knowledge and skills to create exceptional customer experiences
  • Collaborates with managers at all levels to advance customer service and experience
  • Ensures customers receive timely, personalized, accurate and thorough responses to questions, concerns and recommendations communicated through askhcls (email)
  • Serves as a member of the Leadership Team, contributes to the strategic plan, provides input on policies, procedures, initiatives and decisions
  • Participates in continuing education events (seminars, workshops, conferences, online) to strengthen knowledge and skills