Temporary Service Desk Assistant- Priddy Library, Universities at Shady Grove, Rockville, MD

Position: Temporary Service Desk Assistant
Location: Priddy Library, Universities at Shady Grove- Rockville, MD

Originally posted on the Maryland Library Association listserv.

The Priddy Library at Universities at Shady Grove is looking for an individual willing to work for two months (November – December 2017) staffing the Service Desk. This is a full-time or part-time temporary position from Monday through Friday.

Duties and Responsibilities:
Supervises staff at the Service Desk
Assists Service Desk staff and patrons as needed.
Assist with course reserves, document delivery and inter-library loan.
Assists in collecting, compiling and reporting statistics.
Responds to patron’s requests for information in person, via phone, email, or chat.
Assists with stacks maintenance and shelving.
Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:
Familiarity with the following software: Ares, Aleph and/or Illiad.
Ability to gain a thorough knowledge of USG Priddy Library policies and procedures.
Ability to learn new programs and technologies quickly.
Familiarity with or ability to gain knowledge of principles, practices, and procedures for academic library service.
Familiarity with Microsoft Office programs.

Excellent verbal and written communication skills.
Excellent customer service skills.
Strong attention to detail.
Strong public service orientation

Review of applications will begin immediately. Please electronically submit a resume, cover letter and 3 references to Irene Münster imunster@umd.edu