Position: Global Search Manager
Location: Hogan Lovells – Washington, D.C.
Full vacancy announcement available at AALL Career Center:
The Global Search Manager leads and manages the daily operations of the firm’s enterprise search platform, and works in close coordination with other stakeholders within the firm to define the requirements that dictate the platform’s roadmap. This position is responsible for improving the ability for users to search and find the right content when they need it. This position is part of the Global Knowledge and Research department.
Align the firm’s search implementation to business goals and emerging user requirements.
Coordinate the creation and management of a continuous search improvement roadmap that is responsive to technology options, user requirements, and content organization.
Coordinate search team resources within the firm, inclusive of enabling timely and effective tier 2/3 user support in close coordination with the IT Service Delivery team.
Liaise with content platform owners (intranet, knowledge, DM, marketing, etc.).
Ensure proactive content quality management – required to ensure that required content can be found, is safe and reliable, and can be leveraged by the business as a competitive asset.
Define search performance metrics, reporting against them on a regular basis in effort to monitor performance success, and take overall responsibility for the management of search.
Complete the analysis and interpretation of search logs and feedback to improve results through saved searches, recommended results, improved filtering, refining, and tagging (in close partnership with Platform Development).
Lead large-scale improvement projects to integrate new sources of content into Enterprise Search.
Ownership of the user interface for Enterprise Search and People Search.
Develop and manage communications programs, training, and user support services.
Keep aware of emerging best practices in search implementation; Ensure the definition and effective use of Taxonomies and metadata.
Ensure the provision of publisher training, based on the interplay between the technology and meaningful results.
Take appropriate action if content is not found through search/browsing or inappropriate content is surfaced.
All members of the firm are encouraged to participate in our Global Citizenship program.
Additional duties as assigned.
Core hours are Monday through Friday, 8:30 a.m. – 5:30 p.m. or 9:00 a.m. – 6:00 p.m., including one hour for lunch. Must be flexible to work additional hours as needed.
Experience managing a Global Enterprise Search initiative.
Ability to analyze customer requirements and/or behavior and provide appropriate alternatives and solutions to meet the customer’s need.
Ability to communicate at the right level with a broad range of individuals in our global offices and to engage them to help influence change.
Knowledge of SharePoint and intranets; Knowledge of internal search applications.
Ability to develop a good understanding of the business and its strategy, and ensure this is conveyed through a best-practice search experience.
Knowledge around maintenance of taxonomies, thesauri, and controlled vocabularies including the analysis of feedback, user metrics, and search log trends.
Strong project management skills and the ability to work under pressure, against a variety of deadlines, with a virtual team of individuals, located in a variety of time zones.
PREFERRED SKILLS AND EXPERIENCE
Experience working in a professional services organization with multi-cultural stakeholders across the world.
Experience with non-SharePoint based document management systems.
Self-starter, proactive, and shows initiative.
Willingness to share knowledge within the team and organization.
Sharp eye for detail.
Ability to work independently, set priorities, and handle multiple tasks under pressure.
Positive customer and quality-oriented approach.
Flexible and willing to take on new and challenging tasks.
Influencing and diplomacy skills.
Proficient in a second language. Although English is the main business language of the firm, content is published in many other languages.
This job description sets forth the authorities and responsibilities of this position and may be changed from time to time as shall be determined.
Hogan Lovells is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other factors protected by law.